Today’s customers seem to think the world revolves around them—and they are right. The global economy has entered a new and complex phase, as the contours of the commercial landscape are reshaped by unprecedented levels of competition, eroding customer loyalty and the quickened pace of innovation.
This is good news for organizations that see the opportunity amid the change and align themselves quickly and effectively around a new focal point: delivering a customer-centric experience —profitably and consistently— . This means designing end-to-end solutions around the customer perspectives and intentions. The true customer centricity imperative relies on 3 key attributes: customer relevance, enterprise agility and excellence in execution.
Costa Rica has created a culture that allows us to focus on our collaborators, their development and the impact we want them to generate, but without losing sight of why, which is undoubtedly linked to the end customer.
No business disruption during COVID-19 for ensured operational sustainability.
Telecommunication infrastructure provides 100% redundancy.
Customer Care processes are key, amounting between 30-55% of the sector's activities (KPMG Corporate Services Survey Costa Rica, 2020)
Process Quality was pointed out as companies #1 operational priority. (KPMG Corporate Services Survey Costa Rica, 2020)
Agreed that customer and monitoring action plans are critical success factors for organizations (KPMG Corporate Services Survey Costa Rica, 2020)
Affirm to develop projects and operation models based on Agile methodologies (KPMG Corporate Services Costa Rica, 2020)
Building a culture focused on customer experience was chosen by 48% of respondent organizations (KPMG Corporate Services Survey Costa Rica, 2020)
Customer service ranks as the #1 soft skill demanded by services companies in Costa Rica (Vital Statistics Survey, CINDE, 2019)
Evolving with cloud-centric solutions
VMware has one of its most diversified operations globally, in Costa Rica. One of its several key functions is its Network operations center (NOC) where engineers are in charge of providing engineering support for network connectivity issues, as well as working as a liaison for carriers and other information technology (IT) technicians. They are responsible for solving and preventing data outages with wired and wireless system connection hardware as well as communicate with other on-site system professionals to provide issue resolution in a prompt manner.
A customer obsessed strategy
In 2019, the American Customer Satisfaction Index ranked Amazon as the #1 company for the 9th consecutive year in its yearly survey. From Costa Rica, the company provides support to customers around the world and provide 24/7 world class customer service in North and South America, Europe and Asia; in English, Spanish, Portuguese, Italian, German, French, and Mandarin.
Changing lives through better smiles
Tailored-made solutions are designed in Costa Rica at Align, the world’s largest 3D printing operation. This operating works hand-in-hand with orthodontists around the word. Technicians in Costa Rica collaborate with them to design the right devices, to produce the aligners and to give on-going follow up throughout the entire treatment.
Dedicated to every client's success
From Costa Rica, IBM Services supports clients in managing their hybrid, multicloud environment, making recommendations for new opportunities to simplify and optimize their hybrid IT environment in order to help companies gain more visibility of cloud costs, availability, health of their operation of hybrid cloud.
Enabling the capture and sharing of exceptional content
Vitec, the leading global provider of premium hardware and software solutions for "image capture and content creation", personalizes its solutions to each if its customers. Becoming a client-centric operation has always been their way of doing things right in the Costa Rican site.
Learning has been a cornerstone of our society since 1870 when education became free and mandatory. We will continue to invest where it matters the most: our people.
We embrace challenges, learn rapidly and welcome opportunities. A nation governed in peace with a solid long-standing democracy that stands behind health, education and the pursuit of self-development.EXPLORE MORE +40 active talent developing programs with universities and technical institutions based on companies' needs
We are excited to be continuing to invest in Costa Rica and creating thousands of new roles. It has been a pleasure to work with such talented people in the region who bring high levels of experience and passion to their work. Amazon’s customer service is one of the strongest in supporting and delighting our customers day in day out and I am proud to see the team in Costa Rica growing as part of our global network.
Costa Rica is a strategic location for VMware, especially because of its talent sophistication and the large number of processes that are developed locally and delivered to global markets.
At Philips Costa Rica, we work to positively impact the lives of the patients who seek our solutions, via innovations that promote well-being, prevention and healthcare. The objective of our Costa Rican operations is to continue as a model plant with an innovative and highly effective production system, equally met by the passion and commitment demonstrated by the customers who use our devices
For the past 17 years, our Costa Rica operations have helped Align’s U.S. operations develop and market the most advanced clear aligner system in the world. Our new facilities play an important part in supporting our dynamically expanding global operations by allowing us to continue to serve our Invisalign and iTero trained doctors in a fast and efficient manner.