A workforce with a broad mix of skills is crucial for business success and national prosperity. Businesses with more skilled staff have higher rates of innovation and productivity. Research has found a consistent relationship between human capital and economic growth.
Soft skills are also referred to as employability skills, enterprise skills and they are transferable between industries and occupations. They include things like communication, teamwork, and problem solving, as well as emotional judgement, professional ethics and global citizenship.
Costa Rica educates students through a hands-on, comprehensive learning, along with leadership experiences that prepares graduates for an exciting future.
to confront the COVID-19 crisis in industry 4.0 skills in joint program with Coursera (2020)
say their main advantage perceived is talent (KPMG Corporate Services Survey Costa Rica, 2020)
Over +2000 students and employees retooled and reskilled through Skills4Life program, aimed to improve employability via technical, language and soft skills.
55% of services companies believe talent is the most urgent investment climate priority in Costa Rica (Vital Statistics Survey, CINDE; 2019)
Customer engagement to improve business performance
Concentrix Costa Rica services a wide range of customers in diverse industries including banking and technology serving the Americas. Performance is boosted by competencies such as interpersonal relationships, customer orientation, empathy and communications. The company exports customer service, tech support, e-commerce, sales and tech support, specializing on clients in health care, insurance, finance, communications, technology, hospitality, retail and others.
Transforming lives through innovative medical solutions
For a global MedTech leader, its people is key. That is why Boston Scientific Costa Rica bets on having happy, productive and engaged teams, with cross-cultural skills and leading with an "Organizational Happiness" mindset where purpose, skills development and caring/empathy converge.
Finding ways to improve lives
Personal and professional growth will be always priority in global leaders such as P&G. Developing soft skills such as leadership, communications, teamwork, and growth mindset becomes a cornerstone for the services operation in Costa Rica.
Keeping digital experiences closer to users than anyone
Ensuring that the personnel have the soft and technical skills to address the challenges is critical to Akamai's continued success. Akamai's training programs provide techniques that contribute to the development of best practices in customer care.
Creating Change that Matters
Developing the right talent with the right skills set has been key for McKinsey Costa Rica strategic growth. As a Center of Excellence, there are multiple global teams in the center, ranging from diverse client offerings such as Visual Graphics & Media, Technology & Digital, Research Analytics and New Ventures.
Learning has been a cornerstone of our society since 1870 when education became free and mandatory. We will continue to invest where it matters the most: our people.
We embrace challenges, learn rapidly and welcome opportunities. A nation governed in peace with a solid long-standing democracy that stands behind health, education and the pursuit of self-development.EXPLORE MORE +40 active talent developing programs with universities and technical institutions based on companies' needs
The core of the business continues being people, and understanding what moves them and affects their reality is key for this business. Soft skills is a given, and the history of the industry in the country is a cornerstone of its existence.
During the past 18 months Equifax has been implementing the largest technology transformation in the company’s history; we have rolled out global platforms aimed at providing a superior service for our customers globally. The ability of Costa Rica’s local talent to adopt and implement leading technologies, their multilingualism and customer service orientation positions the country as a strategic source of talent for Equifax.
Our history has been followed by a rapid growth, extraordinary innovation and evolution hand to hand with Costa Rica. Over time, and thanks to Costa Rica’s great talent, we demonstrated that it was possible to do much more, leading the execution of high value-added operations.
It’s the dedication and talent of Costa Ricans that is making our center a success for our clients, and we look forward to continue recruiting and developing people and creating compelling professional paths for our colleagues.
Recognized as one of the best in the America, being one of the highest rates of literacy, educational coverage and public spending in America Latina. Costa Rica is the perfect spot of an Intelligent Operations Center like ours. The educational system focused on technology, soft skills, future workforce and technical abilities helps us to keep creating the best experience to our clients.