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Upon Celebrating its First Year in Costa Rica, Smartsheet to Grow its Presence in the Country

Upon Celebrating its First Year in Costa Rica, Smartsheet to Grow its Presence in the Country

  • The U.S. technology company offers cloud services that facilitate collaborative work management, including project and portfolio management, marketing and creative management, and strategic change execution, so organizations can move faster and drive innovation.
  • In the next 2-3 years, Smartsheet expects to hire 200-300 new positions in areas including field operations, finance, technical support, human resources, and customer service, among others.
San José, Costa Rica. January 24, 2023. Smartsheet, a leading U.S. technology company that provides the enterprise platform for modern work management, celebrated its first year in Costa Rica. Based on the success of 2022, Smartsheet is now increasing its investment in this country, creating more employment in the region.

“A year ago, we successfully established our Costa Rica Shared Service Center, providing proven value to Smartsheet. We’re eager to build on this success in new areas like field operations and design. Costa Rica has been a wonderful place to expand our operations and provide support for customers in various lines of business,” said Carlos Páez, Senior Director of Operations and Country Manager for Smartsheet.

Smartsheet CEO, Mark Mader, traveled to Costa Rica to commemorate the one-year milestone with the local team. He said: “We chose to expand our international presence in Costa Rica given the country's proven experience in the services industry. The outstanding work of our Costa Rican team has allowed us to reach new heights as a company this year, and I’m excited to see the growing team contribute even more to Smartsheet’s global success in 2023 and beyond.”

Smartsheet counts 80% of Fortune 500 companies and a significant number of small- and medium-sized businesses, including educational and governmental, and non-profit organizations, as its customers. Smartsheet provides this value with operations all over the world. In Costa Rica, Smartsheet has established a Shared Services Center that provides support for the company’s critical functions worldwide.

Manuel Tovar, the Minister of Foreign Trade, stated, “The presence and evolution of Smartsheet in Costa Rica is yet another example of the favorable and competitive investment climate that we offer to the world. As a result, leading tech industry companies, such as Smartsheet, choose us every day to support their operations. We celebrate the country's 200-300 new positions, which will create quality employment and economic development for more Costa Ricans.”

Pilar Madrigal, Director of Investment Advisory of CINDE, highlighted the company’s rapid growth and stated, "Smartsheet will create more job opportunities – increasingly specific opportunities – for Costa Ricans, to serve markets as important as the United States. We must recognize Costa Rica’s success as a multifunctional business destination and, at the same time, continue our efforts to strengthen the capabilities of our human talent, as our people are the reason why companies like Smartsheet choose our country as a destination for growth.”

Smartsheet was founded in 2005 and employs more than 3,200 people globally between offices located in the United States, Australia, the United Kingdom, and Costa Rica.

Employment Opportunities
Smartsheet is actively seeking candidates with professional profiles in areas such as sales, financial operations, business operations, technical support, human resources, customer service, auditing, RPA automation, quality control, and creative design.

Among the requirements, the company requests a minimum of 2-3 years of experience in the specific area, as well as B2 or greater English proficiency. As part of their benefits package, new hires will have private health insurance and the option to work from home.
Interested applicants may apply via their website:

About Smartsheet
Smartsheet (NYSE: SMAR) is the enterprise platform for modern work management. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit to learn more.