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Equifax expands operations creating 100 Customer Service positions in Costa Rica
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Equifax expands operations creating 100 Customer Service positions in Costa Rica

San José, Costa Rica. October 21st 2020. Equifax projects to grow by more than 100 positions in its Shared Services organization in Costa Rica before the end of the year. The new jobs are the result of a transformation process the company has undertaken that aims to provide a superior experience to customers and consumers.

Currently, Equifax employs approximately 1,300 people across two organizations: a Commercial team that offers data analysis products and services to the local market, and a Shared Services organization that provides support to Equifax operations around the world. These services are grouped in six areas:

Operations: contact center and customer service, data management, process improvement and robotics process automation

● Sales and marketing: lead generation, sales support and telesales

● Finance and accounting: accounts payable, accounts receivable, billing and accounting

● Technology: technical support, application development, quality, database management, systems maintenance and network infrastructure administration

● Security: cybersecurity and fraud monitoring

● Human resources: employee services

Duayner Salas, acting Minister of Foreign Trade, said: “The presence and evolution of Equifax Costa Rica highlight the country’s competitive conditions and favorable investment climate. We celebrate the growth of this company, which will add 100 new high-quality positions that will generate growth and well-being to Costa Ricans.”

“During the past 18 months Equifax has been implementing the largest technology transformation in the company’s history; we have rolled out global platforms aimed at providing a superior service for our customers globally,” said Jairo Quiros, Senior Vicepresident of Global Shared Services.

“The ability of Costa Rica’s local talent to adopt and implement leading technologies, their multilingualism and customer service orientation positions the country as a strategic source of talent for Equifax. We are thrilled to make this expansion here and look forward to adding great people to our team,” added Mr. Quiros.

Jorge Sequeira, Managing Director of CINDE, stated, “Equifax has been in Costa Rica for 25 years, a time during which has grown and climbed to new levels of sophistication, regarding the type of processes offered here. Today, the company announces that it has added 100 more jobs to Costa Rica, in a services sector that today employs more than 76,000 people, 42% of whom are talented women.”

The recruiting process to fill these 100 new positions in the Bilingual Customer Service area is already underway. Interested candidates can apply through the following link.


About Equifax

Equifax is a global data, analytics, and technology company and believes knowledge drives progress. The Company blends unique data, analytics, and technology with a passion for serving customers globally, to create insights that power decisions to move people forward. Headquartered in Atlanta, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe and the Asia Pacific region. It is a member of Standard andamp; Poor's (Sandamp;P)

500® Index, and its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. Equifax employs approximately 11,000 employees worldwide. For more information, visit Equifax.com and follow the company's news on Twitter and LinkedIn.