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CINDE New York

100 Park Avenue, 16th Floor
New York, NY 10017

CINDE Costa Rica

Plaza Roble Los Balcones, 4th Floor.
Escazu, San Jose, Costa Rica


Essential Info

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Key information on Costa Ricas education quality and trends, labor pool and regulations, free trade zone and investment incentives, economic indicators, suppliers and vendors, life in Costa Rica and much more.

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Services Sector

A dynamic multifunctional site for

complex business processes

Home to the #1 Fortune 500 company
and more than 140 other success stories

Your entire operation in one country

Costa Rica delivers on a wide range of highly complex and sophisticated processes. These are a few of the business endeavours we are able to call our day-jobs:

Financial Processes
  • Accounts Payable/Billing & Billing Adjustments
  • Accounts Receivable, Invoicing,& Collections
  • Auditing
  • Cash Application
  • Cost Accounting
  • Financial Reports
  • Fixed Assets
  • General Ledger
  • Order-to-Cash
  • Purchase-to-Pay
  • Record-to-Report
  • Revenue Cycle
  • Tax Filing and Analysis
  • Treasury
Main companies:
  • Citi
  • P&G
  • Baxter
  • Walmart
  • Bacardi
  • Bosch
  • Cargill
  • vmware

Back Office Activities: BPO

  • Finance & accounting
  • Data center operations
  • IT operations (IT helpdesk, IT Security Administration, IT Application Maintenance)
  • Network design
  • Supply chain
  • HRO: Payroll, Benefit and compensation mgmt., retirement assistance and corporate travel
  • Facilities services

Financial KPO: Back office support

  • Presentation design, business knowledge analysis, learning services
  • Report editing
  • Health industry support
  • Data Mining/processing
  • Logistics processes (auditing freight, international freight payment transactions)
Main companies:
  • WNS
  • Infosys
  • IBM
  • vmware
  • Distribution of raw material
  • Inventory Management
  • Logistics Services
  • Sales and Marketing Strategies
  • Purchasing
  • Treasury
  • HR
  • IT Services (regional and global)
Main companies:
  • Bayer
  • Aspen Pharma
Global Procurement
  • Procurement-to-Pay
  • Bidding
  • Purchasing
  • Transportation planning and execution
  • Suppliers
  • Inventory allocation and management
  • Planning
  • Forecasting/ Seasonality
  • Materials management and planning
  • Customer order tracking (credit hold, order processing, claims)
Main companies:
  • P&G
  • emerson
  • Trax Technologies
Human Resources
  • Ex-pat Relocation & Training
  • Payroll
  • Regional Recruitment
  • Talent Management
  • Travel & Entertainment
  • Benefits and Compensations
Main companies:
  • IBM
  • Intel
  • Mondelez
of processes
  • Business Analysis
  • Compliance & Fraud Control
  • Research and Data Analysis
  • Business Presentation Design
  • Portfolio Analysis, Investment Research
  • Training
Main companies:
  • P&G
  • Citi
  • amba
& Design
  • Application Engineering
  • Orthopedic Reconstruction & Design
  • Arquitecture design
  • Process Management engineering
  • R&D+i
Main companies:
  • Emerson
  • intel
  • HP
  • National Instruments
  • Banking and financial software development
  • Insurance software development
  • ERP programming
  • Embedded software
  • Software design and engineering
  • Testing and development support for electronic devices (aeronautic industry)
  • Back-End Programming
  • Quality Assurance & Testing
  • Legacy System Support
  • Business Intelligence
  • Front-End web development
  • Application development and maintenance
  • Mobile application and software development
  • Oracle consulting (apps and ERP, hosting and support)
  • Engineering support for wireless communication
  • Cloud services: storage and security, cybersecurity, delivery, risk management
  • Data base administration
Main companies:
  • IBM
  • Sofftek
  • HP
  • Fiserv
  • vmware
Contact Centers
  • Collections/legal collections
  • Consecutive Interpretation
  • Video remote interpreting
  • Customer Service/Care (via phone, e-mail and chat)
  • IT Support (Tier 1-4)
  • Sales/B2B sales
  • Billing
  • Supply chain support
Main companies:
  • Amazon
  • Sykes
  • Teleperfomance
Digital Services
  • Digital production: multimedia, web microsites and banner design
  • Brand and marketing: content production and management (viral mkt, search engine optimization)
  • Social media and marketing consultancy: intelligence, reporting, analytical thinking, creativity, social network planning and media mgmt., community mgmt., production and development)
  • Animation: 3D
  • Advertising: interactive and digital ad, campaign development and promotions
  • E-commerce
  • Creative Conceptualization
  • Web Development
  • Development: web and mobile (iOS and Android)
Main companies:
  • accenture
  • possible
  • prodigious
  • lionbridge

We have a few stories to tell you listen to what others have to say

Foreseeing the

Services Sector’s needs

Here are more reasons to choose us

  • Booming internet access

    Internet subscriptions grew 170% between 2011-2015.

    Source: SUTEL, 2016

  • High mobile penetration

    There are more mobile lines than people in Costa Rica: mobile penetration: 156% (2015) / 69% (2010)

    Source: SUTEL, 2016

  • safe Personal Data

    Personal Data Protection is a priority for the Costa Rican Government

  • specialized workforce

    Almost 20.000 diplomas granted in IT, Engineering and Economic Sciences Programs per year.

    Source: CONARE, 2016

  • Large number of Economic Sciences graduates

    28.6% of total university graduates in the fields of Economic Sciences.

    Source: CONARE, 2016

  • we export Digital Technologies

    Digital Technology exports represented 8.9% of the total goods and services exports in 2015, and 2.9% of the GDP.

    Source: BCCR, PROCOMER, 2016

  • leaders in telecom

    Telecommunication infrastructure provides 100% redundancy.

We are the best choice in the region Find out why

Services Sector executive contacts