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Press Release

Ingram Micro to Open New Shared Service Center in Costa Rica

OCTOBER 21st 2015

Leading Global Company to Hire 120 Positions

SAN JOSÉ, Costa Rica, October 21, 2015 -  Ingram Micro Inc. (NYSE: IM) announced today it will open a new Shared Service Center in Costa Rica to support its rapidly growing Latin America business. To support the new facility, the company has started the hiring process for more than 120 positions.  

The Minister of Foreign Trade, Alexander Mora, said that "Ingram Micro's announcement reaffirms the confidence that the company has in Costa Rica and its general conditions and in its human resources, undoubtedly the main national asset. Knowing the reputation of the company, this announcement is a source of great pride and satisfaction, as it broadens employment opportunities in many fields for the Costa Rican professionals and strengthens the country as the main hub for the provision of corporate services in our region".
“Ingram Micro has a long history of strong growth and profitability in Latin America,” said Jeff Aldaz, vice president of Global Shared Services for Ingram Micro. “This is a region of focus for us and we expect these trends to continue.  Opening this new facility is well aligned with our corporate objectives to invest in locations with an abundance of highly educated and talented individuals that can further help Ingram Micro continue to build on our reputation for world class partnership and customer support, while also improving our financial performance. ”  In addition to adding more than 100 new Ingram Micro associates in Costa Rica, we will be making investments in the local community to sponsor learning and development programs in partnership with CINDE to ensure we can fully serve this growing market. We look forward to creating job opportunities in Costa Rica as we continue to expand our presence in the region.”  

The Managing Director of CINDE, Jorge Sequeira, said "The new services operation of Ingram Micro is a reflection of the consolidation that this sector has had in the country in the last years. The company relied once again in Costa Rica to meet its financial operations and technical support thanks to the proven ability of our human talent". 

Ingram Micro also noted that this new investment is due to the opportunities offered by Costa Rica, thanks to the education level of its human talent and the contribution it provides to business needs, plus the consolidated experience that the country has shown, throughout the years, in the operation of shared service centers. 

“Our plan is to leverage our Shared Service Center in Costa Rica and further build on the foundation to support the regional growth.”  Aldaz added Ingram Micro’s new Shared Service Center will initially support Ingram Micro customers and partners in countries including the USA, Argentina, Chile and Mexico. 

Recruitment is underway to fill key positions within the new service center, including roles in finance, purchasing, Sales, Customer Service, Information Systems and service center management.   The company is looking for great candidates some of whom need to be proficient in Portuguese. Individuals interested in applying for open positions may submit their resume to For more information, please visit

About Ingram Micro 

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at