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Press Release

Bill Gosling Outsourcing’s Operations Take Flight in Costa Rica Creating 300+ Jobs

NOVEMBER 20th 2019

November 20, 2019 – Bill Gosling Outsourcing, a global Business Processing Outsourcing (BPO) provider, launches nearshore operations in Costa Rica, creating more than 300 jobs.  

“We are excited to extend our operations to Costa Rica, providing a quality nearshore option to our North American Clients. We chose Costa Rica for their highly educated bilingual workforce, IT infrastructure, and proximity to North America.” said Dave Rae, CEO of Bill Gosling Outsourcing. 

Costa Rica’s renowned reputation for economic stability has allowed the country to transform itself into a key market for many top companies to set up operations. Kenny Johnston, President of Bill Gosling Outsourcing added, “As we continue to evolve our tech-based solutions, we want to ensure that we can deliver a consistent quality of work in all locations with our live-agent and technology services. For many reasons, we felt Costa Rica was the perfect location to start our expansion into the LATAM market.” 

 “We celebrate this announcement with joy. This demonstrates that the country’s democratic stability and the high capacity of the Costa Rican workers inspire companies like this one to invest in the country. Bill Gosling Outsourcing’s establishment will make a difference in the quality of life of the families of more than 300 people who will join their workforce,” said the President of the Republic, Carlos Alvarado.

The Minister of Foreign Trade Dyalá Jiménez, was pleased with the announcement: “Once again, this news highlights the dynamic growth that the services sector experiences in Costa Rica, as well as the favorable platform and political stability we offer to do it successfully. The government is committed to continue working hard to generate new quality employment opportunities for Costa Ricans. This announcement is a clear reflection of this, by providing 300 jobs. Count on Costa Rica as your ally on this path that you start.”

With a literacy rate of 97.98%, Costa Rica ranks #1 in LATAM in skills of graduates, current and future workforce.  Many of the ‘Forbes Top 100 Companies’ have recently opened up R&D labs and other operations in the country to take advantage of the multi-talented bilingual workforce available. Additionally, Costa Rica now runs 99.99% on renewable energy and boasts 3 fiber-optic submarine cables that give stability and security to their telecommunications infrastructure. 

Jorge Sequeira, Managing Director of the Costa Rican Investment Promotion Agency, CINDE, said: “Costa Rica becomes part of Bill Gosling Outsourcing, which also has operations in Canada, the United States, United Kingdom and the Philippines. Founded 64 years ago, its presence in Costa Rica reinforces the country’s capabilities to provide business services and digital technologies to different geographies worldwide. By leaps and bounds, this sector has grown with over 66,000 Costa Ricans that work in this activity, to which 300 more people will be part of and fills us with pride.”

This site in Costa Rica will provide approximately 300 new jobs in customer care, ARM, and other support roles. The office is located in the El Cafetal Corporate Centre, approximately 15 minutes away from the San Jose International airport. The building boasts Leed Silver certification. 

Those interested in applying, please visit: 

About Bill Gosling Outsourcing (

Founded in Canada in 1955, and originally operating as a traditional accounts receivable management firm, Bill Gosling Outsourcing (BGO) has evolved into a multinational communications outsourcing company expanding into the UK (1968), the US (2001), and the Philippines (2013). BGO operates from eight global facilities, employs 2,100+  employees and offers five core services; positioning themselves as a strategic partner for developing and implementing an all-encompassing customer contact solution strategy. Service categories include Customer Service/Support, Accounts Receivable Management, Customer Sales and Acquisitions, and Call Center Technology/Business Process Outsourcing.

CINDE is a private, non-profit organization that has been committed to the sustainable development and social progress of Costa Rica for 37 years, by attracting direct foreign investment to high added-value manufacturing and service industries that create quality employment, knowledge transfer, and production chains. CINDE also works to strengthen the Costa Rican business climate, helping support growth in value activities for the country, improving training of local talent, generating employment, and helping provide better opportunities for Costa Rica's people in the country's different communities.

For more information:
Christine Ong
Manager, Communications
16635 Yonge Street Suite 26
Newmarket, ON L3X 1V6
D: 905.943.2349

Fabiola Domínguez-CINDE