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Smartsheet Establishes its First Shared Services Center in Costa Rica

Smartsheet Establishes its First Shared Services Center in Costa Rica

  • The company aims to hire 100 people in 2022.
San José, Costa Rica. February 28, 2022. Smartsheet, a leading U.S. technology company and the enterprise platform for dynamic work, has established new Costa Rican operations. This is also the company's first Shared Services Center, where it will provide support in critical functions for the organization throughout the Americas.

Smartsheet empowers teams with project management, automated workflows, and the ability to quickly create new solutions. Ninety percent of Fortune 100 companies utilize Smartsheet, which was founded in 2005 and has more than 2,600 global employees. It was named one of the best companies to work in Seattle, Boston, and Sydney in 2019 and 2021.

The company launched its Costa Rican operations with 13 employees and plans to hire 100 more throughout 2022. The offices are based out of WeWork at the Cariari Corporate Center in San Antonio de Belén.

These new Costa Rican operations represent an opportunity for the company to continue growing agilely, while providing competitive benefits. From Costa Rica, Smartsheet will provide support to multiple lines of business, offering experience in strategically important functions.

“We chose Costa Rica after carefully analyzing multiple factors, recognizing the country’s capacity for human talent, which is diverse, highly educated, and multilingual. We are confident that our Costa Rican employees’ skills will help propel Smartsheet on its next chapter of growth,” commented Carlos Páez, Smartsheet’s Senior Director of Operations and Country Manager.

Andrés Valenciano, the Minister of Foreign Trade, indicated his pleasure at the news: “Costa Rica has a creative, innovative, and digitized workforce located in the heart of the Americas, and has become a strategic ally for international companies. During 2021, we registered 32 new business investment projects, and today we are pleased that Smartsheet has chosen Costa Rica as the location for its first Shared Service Center. Future Costa Rican employees will earn valuable opportunities in influential sectors, including IT, business operations, human resources, and customer service, all through a competitive and inclusive environment. We hope that together, we can continue working to create greater well-being for the Costa Rican people.”

Jorge Sequeira, the Managing Director of CINDE, commented: “We celebrate the arrival of Smartsheet in Costa Rica. The launch of its operations in our country – the company’s first operations in Latin America – is a vote of confidence in and recognition of Costa Rica's success as a multifunctional business destination. Among Latin American countries, we are number one in the export of high value-added services, which represent 7.9% of our gross domestic product. Shared service centers have played a vital role in the growth of our knowledge-intensive service exports, which today stand at US $6.4 billion. We predict great success in this new process for Smartsheet Costa Rica.”

Smartsheet is known as an employer committed to fostering an inclusive environment for all its employees and are currently recruiting candidates with advanced English and experience in areas such as Financial Operations, Business Operations, Technical Support, Human Resources, Customer Service, Auditing, RPA Automation, and Quality Control.

If you are interested in applying for a job at Smartsheet, you may do so through the following link, using the location filter to select Costa Rica:

About Smartsheet
Smartsheet is the only platform that can scale from a single project to end-to-end work management, connecting the business on a no-code, cloud-based platform that empowers anyone to create the solution they need, with the control and security IT demands.

Founded in 2005, Smartsheet employs more than 2,600 people worldwide and has customers in 190 countries. Its headquarters are located in Bellevue, Washington, USA. They have additional offices in Boston, Denver, London, Edinburgh, and Sydney.