San José, Costa Rica. January 19, 2023. Bill Gosling Outsourcing (BGO)
, a Canadian company that provides services to the industries of Fintech, banking/financial institutions, e-commerce, retail, automotive, and public services, is preparing for growth in Costa Rica.
BGO, which first arrived in the country in 2019, recognizes that Costa Rica’s political and economic stability, as well as the country’s human talent, has propelled the company’s development. Just this past December, BGO reached 1,000 employees at its operations in Costa Rica. “Costa Rica has been a great strategic partner for us! Their highly educated workforce and ready English language skills are key factors in helping us serve our clients. In addition, legal certainty and the Free Trade Zone regime proved advantageous to select the country from among our growth plans and in this way, create more job options for Costa Ricans,”
commented Kenny Johnston, President of Bill Gosling Outsourcing.
Manuel Tovar, the Minister of Foreign Trade, stated: “Costa Rica is a dynamic destination for corporate and business services. From here, nearly 100 different processes are offered every day, in more than 12 languages, for [delivery] around the world. That's why today, we celebrate Bill Gosling Outsourcing's (BGO) news, which will create 300 new quality jobs that will add to the global economy. We continue working to be an ideal location for companies looking to optimize their corporate structure and adopt digital transformation.”
In addition to Costa Rica, BGO has operations in the U.S., UK, Canada, the Philippines, and Trinidad and Tobago.
Jorge Sequeira, the Managing Director of CINDE, commented: "BGO's growth is based on their confidence in the capacity of Costa Rican talent, as well as the country’s proven experience in the service sector, allowing the company to operate 24 lines of business from Costa Rica for its clients in the United States and Canada. We hope to continue acting as a strategic ally for BGO and that the company’s development will boost Costa Rica's exports in terms of knowledge-based services, which in the third quarter of last year were $5.4 billion – a growth of 14.3 % over the same period in 2021, which serves to highlight the sector’s dynamism”
. Talent Search: 300 New Jobs
BGO is located in Corporate Center El Cafetal, in Belen, Heredia. During the first three months of 2023, they expect to hire 300 people to provide support in agent and customer service positions, as well as leadership roles to serve clients in the United States and Canada.
Since its arrival in the country, the company has provided support in areas such as customer service, accounts receivable management, Business Process Outsourcing (BPO), technological services, and outsourcing solutions for Contact Center training (creating and facilitating content).
Those interested in applying can check available positions at https://www.billgosling.com/careers
. Among other requirements, applicants must have strategic skills related to creativity
, as well as a genuine interest in continuous learning
. BGO emphasized that no previous experience is required to apply for these positions; however, a minimum command (B2 level) of the English language is required.About Bill Gosling Outsourcing (BGO)
Bill Gosling Outsourcing has 67 years of experience in supporting contact center and customer service needs for clients in the United States, Canada, and the United Kingdom. Operating from 10 global facilities in 6 countries –the U.S., UK, Canada, Costa Rica, the Philippines, and Trinidad and Tobago – the company employs more than 3,500 people and offers three main services: live agent support, technology solutions, and professional services.
BGO positions itself as a strategic partner in developing and implementing a comprehensive customer contact solution strategy. They operate primarily in the industries of Fintech and banking/financial institutions.