Datacom
Datacom has more than 30 years of experience, focused on DIGITAL TRANSFORMATION through ECOSYSTEMS that enabled INTEGRATION of information TECHNOLOGIES. Providing an EASY and SIMPLE CUSTOMER JOURNEY, where your client lives a MEMORABLE EXPERIENCE.
We have the support of international renowned brands, such as Avaya, Commscope Ruckus, AXIS, Oracle Communications, Samsung, and Cisco, among others. Our service desk uses the best practices of the industry according to accomplish SLA’s established with our clients and with certified engineers in the different solutions.
Our solutions are based on 5 technological axes, which are integrated to form 4 families of products focused on Customer Experience, that are:
CUSTOMER ENGAGEMENT:
- Omnichannel Contact Center
- Cognitive / AI / Chatbots
- Workforce Management
- Marketing & Sales
- Voice and text recognition
- Phones and Headsets
TEAM ENGAGEMENT:
- PBX platform on-site and on-demand (Cloud)
- Collaboration Solutions
- Whiteboards and digital / touch screens
- Wireless Projection
- Phones and headsets
VIDEO ENGAGEMENT:
- IPTV and OTT solutions
- Digital Signage
- Video Analytics and IP cameras
- Kiosks for assistance, self-service, and emergency
- Wall displays and touch screens
- Electronic Shelf Labels or ESL's
NETWORKING & INFRASTRUCTURE:
- Routing & Switching
- SD-WAN
- Wifi Networks and analytics
- SBC
- Access control
- Smart Audio
- GPON and FTTx
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