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CINDE Costa Rica

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Escazu, San Jose, Costa Rica


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Services Sector

A dynamic multifunctional site for

complex business processes

Home to the #1 Fortune 500 company
and more than 140 other success stories

Central Gate

Central Gate is your strategic platform for connecting with outsourcing vendors

With over 30 top local and multinational companies servicing over 100 clients, CINDE and PROCOMER lead this innovative community.

These companies offer A to Z business solutions, from setting up your entire operations in Costa Rica to providing a one-stop shop in ITO and BPO. Central Gate is your key ally. Creative conceptualisation, marketing strategies, online advertising, software design and engineering are just some of the processes being carried out by Central Gate members.

Robust functions such as treasury, back office, sales and marketing strategies, and talent management are also being served by our members from Costa Rica to the world.

Business Process


WebsiteVisit website


Auxis is a management consulting and outsourcing firm with a long standing, proven track record of delivering high value results for our clients. Our teams specialize in helping organizations develop the strategies and business infrastructure to support long term, profitable growth. We practice a multi-disciplined approach that enables us to deliver practical, robust and scalable solutions that generate superior business performance.
Auxis' Consulting Services include a broad range of business advisory and technology services, including Business Strategy, Performance Improvement, Mergers and Acquisitions, Transformational Change, Enterprise Architecture, Systems Evaluation and Selection, Implementation and Integration.

Aligned very closely with our business consulting services, the Auxis outsourcing solution provides a flexible and scalable service delivery model that offers high performance and great value. Our innovative, nearshore outsourcing offering enables clients to focus on high value creation activities, while driving operational efficiencies and improving overall capabilities. Our teams enable clients to turn their high level strategy and vision into well-planned, and successful, operational execution.

Outsourcing Services:

Our unique Business Process Outsourcing ("BPO") operating model incorporates leading technologies and process design expertise with a near shore location in Costa Rica that supports multiple languages, including English, Spanish, Portuguese and French, and multiple locations across North and South America. Our range of services include:

Business Process Outsourcing

o Accounts Payable
o General Accounting and Fixed Asset Management
o Procurement
o Audit and Compliance
• Customer Service
o 24x7x365 Customer Support
o Order Management
o Credit and Collections
o Product and Technical Support
• Human Resources
o HR Service Desk
o Benefits Administration
o Recruiting and Staffing

Information Technology Outsourcing

• IT Infrastructure and Service Management
o 24x7x365 Help Desk Services
o Data Center Management
o Network Services
o Server Management
o Data and Storage Management
o Advanced Monitoring
• Applications Management
o Business Requirements Definition
o Functional and Technical Systems Support
o Database Administration
o Data Management
o Business System Implementation, Integration and Customization
• Information Technology Strategy
o IT Strategic Planning
o IT Investments and Budget Planning
o Enterprise Architecture Planning
o Application Evaluation and Selection
o Business Continuity Planning

Why We're Different?
What sets Auxis apart from the rest of the outsourcing universe is our unique perspective and expertise as both advisors and operators. Since 1997, Auxis has helped major enterprises design and implement highly effective shared services operating models for their global operations. We have leveraged this expertise and insight to develop a scalable, flexible and high performance near shore outsourcing platform. Our team's deep expertise in process improvement, operational performance, information technology and project management enables our clients to reduce cost, drive efficiencies, improve capabilities and increase focus on their core competencies.

Auxis Outsourcing Model Highlights:
• SSAE16 Certification
• 24x7 Operations Center
• World Class Tools, Processes and Reporting

Auxis Projects:

BPO Example: $3.6 Billion Consumer Electronics Retail and Distribution Company

Overview: Provide a wide range of back office and customer service functions to this retailer. Functions include accounts payable, bank reconciliations, cash application, billing, collections, order processing and customer service.

Result: Delivering cost savings of over 40% in accounting back office processes. Enhanced process efficiencies and internal controls (example: automated accounts reconciliations, imaging and workflow)

Customer Quote – "Auxis has become an excellent partner to our company. We were initially skeptical, having previously tried to outsource some of our accounting functions without success. Auxis brought the expertise and flexibility to deliver a custom outsourcing solution that has resulted in improved efficiencies that exceeded our expectations." - EVP of Finance

ITO Example: A software as a service company that provides feature-rich solutions that help independent insurance agencies grow revenues, enhance productivity and operate more efficiently.

Overview: Company needed to upgrade its data center in order to provide additional computing power and storage capacity to support the growth in its customer base. To support the upgraded and expanded data center, the company selected Auxis, to provide around-the-clock monitoring of its critical systems along with robust maintenance, support and technology expertise.

Result: Client was able to deliver to customers an even higher level of performance, reliability, systems availability and scalability.

Customer Quote- "Auxis immediately reduced our technology operations costs and management overhead, while improving our architecture and services." - Chief Operations Officer

We are the best choice in the region Find out why