The the world´s second largest provider of PCs worldwide and one of the top 15 Fortune 500 Companies, Hewlett Packard Enterprise offers one of the tech world's most comprehensive portfolios of hardware, software, and services including operating systems, print management tools, and Open View, a suite that encompasses application, business, network infrastructure, and product lifecycle management. More recently it has been working to flex its business into the new style of IT: big data, cloud computing, mobility and security.
HP launched its Costa Rican operations in 2003 with ITO services for one of its main clients: Procter & Gamble. It started with 123 employees and is now the second largest private employer in the country providing services to top clients such as DreamWorks, Credit Suisse, American Airlines, Coors, Unilever, and Meryl Lynch, as well as HP itself.
Costa Rica´s bilingual talent with a neutral accent appropriate for North America, Europe and outside markets proved to be one of its main drivers. The Costa Ricans’ quick-learning and adaptable character has also been a strategic plus and has made it’s over $100 million investment, a success.
Its Costa Rican operation services range from basic call routing to global project management scope functions, which include BPO process, application services in SAP among others, technical support from Tier 1 to Tier 3 and 4, IT Infrastructure and HP Networking. They are delivered in English, Spanish, Portuguese, French, Italian and German.
In 2009 the company established the first R&D Center out of the US which is in charge of Chip design for Ethernet equipment, design of embedded software for wireless equipment and design of the latest generation of chipsets. Costa Rica also became the first ITO hub for the Corporation in the Americas in 2011. The division and has over 200 engineers working there.
The HP Enterprise Group Supply Chain Laboratory was inaugurated in January 2014, thus making Costa Rica one of the strategic geographies for Global Engineering Services and Global Business Units in charge of developing manufacturing diagnostic tools for 32 factories around the world.