IBM is a global company, leader in technology with presence in more than 170 countries, with more than 400 thousand collaborators around the world and with more than 105 years of experience.
Worldwide, IBM is key to the "cognitive enterprise" and the digital renewal of its customers' businesses, through migration to hybrid cloud solutions (private and public), innovation in technologies such as the Internet of Things (Iot) and Blockchain, the use of artificial intelligence and cognitive solutions in all business processes and workflows; always with transparency, trust and cybersecurity as pillars of the whole transformation.
IBM Costa Rica established its Global Business Center in 2004 to provide services in administration in Human Resources, Customer Relationship Management, and Shared Services throughout all the Americas and Europe. Its decision to set operations in Costa Rica was client driven since P&G, its current customer, was requesting its vendor for HR services to have a near shore presence.
In 2011, IBM further expanded its operations and opened an additional IBM division, the Global Technology Services. The facility delivers IT services to global clients who have outsourcing agreements with IBM. Among many others, this facility includes services such as server management, systems operations, database management, storage management and project management.
In June 2014, IBM celebrated its 10-year anniversary in Costa Rica with the opening of its latest Security Operations Center (SOC), placing Costa Rica on the international map as a center of expertise in this field. Through an initial investment that comprised infrastructure and education, the center allows IBM to address the growing security needs of its clients in the region.
IBM Cyber-security center in Costa Rica is the largest in IBM Latin America, growing the portfolio with services like security solutions design, integration, managed services, project management, emerging services development, end-point protection, monitoring and incident handling.
With this new center, the first of its kind in Costa Rica, IBM adds cloud, business analytics, project management, human resources and financial services. Open 24 hours a day, seven days a week, the security center operations team monitors billions of real time events coming from multiple platforms experienced by IBM clients to detect vulnerabilities. It assesses their potential impact on the business and ensures that IBM clients’ infrastructure is configured to handle the latest threats. As a result of this analysis, IBM helps to protect people, data, applications, transactions and the infrastructure for all businesses in the region.
Its advanced cyber-security center supports more than 1100 clients globally.
This April, IBM announced the expansion of its Global Security Services Center, tripling its operating capacity and forecasting an investment of US$21 million over the course of 2019.
The expansion is also adding new services such as incident response and forensic analysis, administered managed detection and response and X-Force Threat Management to hundreds of clients all over the world on a 24x7 footing. The investment also includes the physical expansion of current facilities, as well as world-class training for local talent.
Matías Haidbauer, leader of Cybersecurity at IBM Costa Rica, commented: "With this investment, we will continue to consolidate the commitment to this country and our collaborators throughout the past 15 years. Our strategy is keyed to market trends, with considerable increases in worldwide cyberattacks and to the quality of the service we provide from Costa Rica to our clients."