The company established its operation in Costa Rica in 2007. This new investment will strengthen its customer services.
San José, Costa Rica. November 12th, 2018. – Tech Data (Nasdaq: TECD) announced today the expansion of its operation in Costa Rica. Its new facility will provide additional capacity to accommodate new customer success programs.
The investment includes the construction of new offices in the Escazú Business Center. From Costa Rica, Tech Data offers shared services in technical support, sales, software licensing and account management.
André Garnier, Private Sector Liaison Minister, said: “Tech Data’s reinvestment reaffirms that multinational companies have taken root in Costa Rica throughout time. The Government of Costa Rica is committed to continue generating the required competitive conditions, so these companies keep growing hand in hand with Costa Rica’s human talent. We congratulate and thank Tech Data for trusting in our country so that it continues growing in value-added areas.”
“Original equipment manufacturers (OEMs) are increasingly looking for more efficient, cost-effective ways to manage the long tail of their customer base,” said John O’Shea, senior vice president, Global Lifecycle Management Services, at Tech Data. “We’re extremely pleased to expand our operations in Costa Rica, and the services that we provide from our facility span the entire customer lifecycle. Each mission is custom-designed to deliver the business outcomes that our client is looking for, whether it be increased sales, better renewal rates or reduced expenses and complexity.”
Vanessa Gibson, CINDE’s Head of Investment Climate said: “The services sector keeps a constant dynamism in Costa Rica. Reinvestments such as Tech Data’s allow us to continue generating employment quality in the country. By the end of 2017, the sector registered more than 61,000 Costa Ricans working in these companies and thanks to their talent, they have positioned services as Costa Rica’s top exports sector.”
With this expansion, Tech Data’s presence in Costa Rica supports its growth plans while extending its footprint by bringing in new global projects that will be managed in the new center. Services offered through the facility include customer acquisition, customer success, revenue growth, contract renewals and software license compliance, all using analytics to pinpoint the most lucrative opportunities.
Those interested in applying for a job position in the company, can send their resume to the following hyperlinks www.techdata.com/careers
About Tech Data
Tech Data connects the world with the power of technology. Our end-to-end portfolio of products, services and solutions, highly specialized skills, and expertise in next-generation technologies enable channel partners to bring to market the products and solutions the world needs to connect, grow and advance. Tech Data is ranked No. 83 on the Fortune 500® and has been named one of Fortune’s World’s Most Admired Companies for nine straight years. To find out more, visit www.techdata.com
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