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Press Release

Citi Service Center celebrates its tenth anniversary in Costa Rica and announces new jobs

FEBRUARY 20th 2018

● CSC, which offers services to other Citi offices in the world, began operating in 2008 in Costa Rica with 25 employees; today it reaches 2700 workers. 
● Company will hold job fair on March 3rd,  to recruit more staff. 

February 20th, 2018. As part of its growth strategy in Costa Rica, Citi announced that it hopes to continue generating more employment opportunities by the end of this year. The above was communicated, in the framework of the celebration of the tenth anniversary of the Shared Service Center, better known as: Citi Service Center (CSC).  It operates the company in Costa Rica, in La Ribera de Belén, where it provides services to other Citi offices worldwide. 

The growth in the number of jobs is part of a development strategy that the company has in Costa Rica, a country where 10 years ago, decided to establish its Shared Service Center due to the good economic conditions of the market, good academic preparation, as well as the high level of English of the staff and the strategic location of the country.

"Celebrating a decade of the Citi Shared Service Center in Costa Rica is a demonstration of the national commitment to continue consolidating the attraction of investments and guaranteeing security, stability and competitiveness in our country. I want to congratulate Citi for the work done during these years and thank them for their trust in the Costa Rican talent. The growth, that companies like Citi are experiencing in the country, commits us to continue fostering wellbeing and growth in a close alliance between the Government, institutions, business chambers and productive sectors ", emphasized the President of the Republic, Luis Guillermo Solís Rivera. 

"Ten years ago, we started with 25 employees and an investment of US $ 500,000. The growth over these years has been exponential. Right now, the cumulative investment of the Citi Service Center in the country exceeds US $ 47 million”, said Morella Ramírez, Manager of the Citi Shared Service Center, in Costa Rica.
“Costa Rica has opened the doors to offer a service of the highest quality to other Citi offices internationally. From Costa Rica, we have shared best practices with the network of service centers, which positions us favorably and we hope to continue growing," added Ramírez. 

The Minister of Foreign Trade, Alexander Mora, commented: "We are happy to see the roots that, for 10 years, Citi has maintained with Costa Rica. Its growth, in elements that go beyond investment and employment, but include excellence and innovation, have managed to position the country as one of its strategic centers worldwide.
However, the success of these operations is not coincidence. They are the result of strategic policies, backed by concrete actions, which for years Costa Rica has implemented. But we cannot forget that, in a global context of rapid transformation and aggressive competition, in which we operate today, it is critical to redouble efforts to improve our investment climate and strengthen the conditions of competitiveness - country, so that this type of operations can continue to establish and grow in our soil. "

On March 3rd, the company will hold a job fair in its offices located in El Cafetal Corporate Center, in Ribera de Belén, as it will be recruiting bilingual English-Spanish professionals for different areas including: Accounting, Economics, Finance, Technology, Audit and Risk Management, Compliance, Human Resources, Supply Chain, among others. In addition, people with Portuguese proficiency are also sought. Those interested can access the website

"Human talent has been one of the main pillars of Citi's growth in Costa Rica: Costa Ricans have demonstrated great talent, passion and professionalism that translates into innovation and continuous improvement that are key factors in our company," said Ed Sánchez, Manager of Citi in Costa Rica.

"Citi's commitment in Costa Rica is two-way. In the first instance, operating a Service Center with the highest standards of excellence providing support to its services to Citi globally. In the second instance, we are committed to the corporate clients with whom we have worked for almost 50 years, supporting us in their endeavors and innovations; with these corporate clients we have continuously worked on some of the most important strategic transactions in the country that have ultimately generated progress, development and growth in Costa Rica,” added Sánchez.

In 2017, the Chamber of Commerce of Costa Rica recognized the Citi Service Center in Costa Rica with the "best service exporter of the year" award, recognizing its vision and commitment to the country's growth.

Jorge Sequeira, Managing Director of CINDE, said: “Exports from the services sector, excluding tourism, in Costa Rica, have grown 6 times since 2000 to 2016, adding up
US $ 5,003 million in that last year. Companies like Citi have been key to the growth of the sector in Costa Rica, providing quality jobs to Costa Ricans. "

Also, this year, in the framework of the tenth anniversary of its Shared Service Center, Citi Costa Rica was authorized by the government to use the country brand Essential Costa Rica, to promote values that Citi shares with Costa Rica as Excellence, Sustainability, Innovation, Social Progress and the Costa Rican Origin.

Citi, the leading global bank, has approximately 200 million customer accounts and conducts business in more than 160 countries and jurisdictions. Citi offers individuals, corporations, governments and institutions a wide range of financial products and services, including banking and consumer credit services, corporate and investment banking services, securities brokerage, transaction services and asset management.

For more press information
Alexandra Ravinet
Director, Corporate Affairs and Communications | Citi Latin America
Phone: 1 (305) 420-4292

Carlos Morales