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Press Release

3M Inaugurates New Global Service Center in San Jose, Costa Rica

NOVEMBER 10th 2016

  • This center already employs over
    350 employees
  • Headcount is expected to grow to
    more than 1,000 people in the next few years
  • New global service center is located in El Cafetal Corporate Center 


San José, November 10, 2016, U.S. based company
3M, opened today a new Global Service Center (GSC) in Costa Rica, increasing
the company’s presence in the country. 3M GSC Costa Rica, along with two other
centers in the Philippines and Poland, will support the company’s internal

Attendees at the opening today
included the President of the Republic, Luis Guillermo Solís Rivera; Jhon
Fonseca, Vice Minister of Foreign Trade; Luis Gamboa, President of Costa Rican
Investment Promotion Agency (CINDE); Julie Bushman, Senior Vice President of
Business Transformation and Information Technology; and Ivan Rivera, General
Manager of 3M GSC, Costa Rica. 

The GSC in Costa
Rica will focus on providing services in finance, human resources and
information technology, standardization and optimization of processes, data utilization
and improved services. 

The choice establishing
this services center in Costa Rica was based on strategic advantages such as
qualified human talent and trajectory of the country in the services sector. 

Luis Guillermo
Solis, President of Costa Rica said, "The opening of the 3M Global Service
Center is the result of strengthening the competitiveness of the country. We
continue to strengthen the alliance with the productive and business sectors to
generate employment. Costa Rica is a stable and growing economy with a
sustained effort in reducing poverty and establishing strategic public works.
The expected growth of a thousand jobs in this global center in the upcoming
years, motivates us to continue on the path to attract investments for the
benefit of the people”. 

With this new
opening, 3M hopes to reinforce its operations based on process integration,
efficiency and dynamism, enabling excellence in their services. 

“Today, we celebrate
the opening of the Costa Rica Global Service Center. The GSC in Costa Rica,
along with our GSCs in Poland and Philippines, will enable continued growth for
3M, help maximize global effectiveness and optimize our service delivery strategies”,
said Senior Vice President of Business Transformation and Information
Technology of 3M, Julie Bushman. 

Jhon Fonseca, Vice
Minister of Foreign Trade, added “The services sector represents one of the
fundamental pillars of the Costa Rican economy. In recent years, with the rapid
development of technology, this sector has built increasingly complex and
higher value added services, which require more qualified human resources. Despite
the speed of the change, the country has successfully responded to market
needs. In this regards, services sector companies represent more than half
(52%) of the companies operating in the free zone regime. We are proud to know
that world-class companies, as 3M, found in Costa Rica talent and appropriate
conditions to provide highly sophisticated and global services. As a
government, we appreciate the confidence in the country, and we reiterate our
commitment to continue working to create and maintain adequate conditions and qualified
human talent for the operations’ success in the country”. 

Luis Gamboa, President
of CINDE, said, “3M trusted in Costa Rica for the establishment of its new
services center which provides great value to this strategic sector for the
country. Currently there are 139 multinational companies in the sector and
together they offer more than 70 types of services worldwide in 10 languages,
giving us an idea of the potential of the Costa Rican human talent to develop
increasingly complex tasks successfully”. 

In the coming
months, 3M plans to recruit expanding and improving the GSCs services. To
apply, candidates must be bilingual, with good proficiency in English,
Portuguese or German. Those interested in applying for a position can submit
their resume at

3M is a global
science and manufacturing company that produces more than 55,000 products
throughout the world, ranging from household products, adhesives, abrasives,
non-wovens, fire protection, dental and orthodontic products, electronic
materials, medical and car care products. Known brands include Scotch-Brite®,
Scotch®, Post-it® and Command™. 3M has operations in more than 70 countries
with laboratories in 36 countries. 

About 3M

 At 3M, we apply
science in collaborative ways to improve lives daily. With $30 billion in
sales, our 90,000 employees connect with customers all around the world. Learn
more about 3M’s creative solutions to the world’s problems at or on
Twitter @3M or @3MNewsroom 

3M is a trademark of
3M Company.

For more press information


María Stella de Aragón

Oficce +502 23793636 Mobile: +502



2291 0660 ext. 109 Mobile: 8837-1536


Carlos Morales