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Moody’s Helps Provide Clarity to Global Markets in Uncertain Times, Expands Support Center in Costa Rica

SEPTEMBER 2nd 2020

September 2, 2020. Costa Rica. In the first half of 2020, the coronavirus pandemic led to unprecedented turbulence in financial markets and significant disruption to the health and economic security of people around the world. During such uncertain times, decision-makers turn to trusted sources like Moody’s for data, analytical solutions, and insights to help them make better decisions related to finance and risk. 

With over 11,000 employees in more than 40 countries, Moody’s combines global presence with local expertise and over a century of experience in financial markets. At the heart of the company are its people and their diverse perspectives that help inform and deliver a range of products and services to its customers. 

To support Moody’s Investors Service (MIS), the global credit rating agency, MIS Support Services CR SRL (MSC) was established in Costa Rica in 2018. Based out of the Eurocenter in Barreal de Heredia, Moody’s MSC employees provide non-analytical support to Moody’s global offices. 

Moody’s MSC employees in Costa Rica serve critical roles in data and information management and analytical support to facilitate the delivery of research and credit rating services by MIS’ global credit rating teams.  

“Costa Rica’s highly educated workforce and friendly business environment make it a great location for our support service operations,” said Adriana Hernandez Herrera, Vice President and Head of MIS Support Services CR SRL. “Moody’s greatest strengths are in its people, and as we continue to expand our support center presence in Costa Rica we continue to benefit from its impressive, diverse talent pool.”

Moody’s MSC office in Costa Rica recently surpassed 100 employees and has plans to continue adding support service positions related to data, software, technology, and finance.

Many of these roles will directly assist MIS’ credit analysts abroad with their global research and rating activities regarding many of the world’s largest entities as they navigate unprecedented turbulence in the world’s financial markets. 

MSC employees in Costa Rica represent seven different nationalities, and over 60% of supervisory positions are held by women, illustrating Moody’s strong commitment to a diverse, inclusive workplace. In January, Moody’s was named to the 2020 Bloomberg Gender Equality Index, and has been named to the Working Mother 100 Best Companies list for four consecutive years. Moody’s also recently achieved its ninth consecutive top score on the Human Rights Campaign’s Corporate Equality Index, a report on corporate policies and practices related to LGBTQ workplace equality. 

MSC employees are committed to helping their local communities as part of the company’s corporate social responsibility strategy, which is focused on connecting people with the knowledge and resources they need to make better decisions and activate brighter futures. This includes pan-LatAm work to help accelerate fintech startups that are focused on promoting financial health, economic mobility, and community resilience in the region. 

In addition, Moody’s Foundation is providing support for global coronavirus recovery efforts by funding a $1 million program of charitable donations to address the immediate and long-term impacts of the pandemic. Moody’s is also providing pro bono resources to bolster the operations of its non-profit partners and support their transitions to virtual programs. The company is also using its analytics and tools to assist policymakers, hospitals, and government agencies as they continue to actualize their responses to the pandemic. 

 “The road to a global economic recovery will require innovative solutions, and I’m proud to work for a company comprised of such creative thinkers and problem solvers,” said Hernandez Herrera. “As we continue to grow our office in Costa Rica, we’ll rely on regional talent that reflect those values.”

For Moody’s commentary on the impact of the coronavirus, visit:

For career opportunities, visit: