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CINDE New York

100 Park Avenue, 16th Floor
New York, NY 10017

CINDE Costa Rica

Plaza Roble Los Balcones, 4th Floor.
Escazu, San Jose, Costa Rica


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My Profile

Services Sector

A mature business environment for

complex business processes

Home to the #1 Fortune 500 company
and more than 130 other success stories

Central Gate

Central Gate is your strategic platform for connecting with outsourcing vendors

With over 30 top local and multinational companies servicing over 100 clients, CINDE and PROCOMER lead this innovative community.

These companies offer A to Z business solutions, from setting up your entire operations in Costa Rica to providing a one-stop shop in ITO and BPO. Central Gate is your key ally. Creative conceptualisation, marketing strategies, online advertising, software design and engineering are just some of the processes being carried out by Central Gate members.

Robust functions such as treasury, back office, sales and marketing strategies, and talent management are also being served by our members from Costa Rica to the world.

Business Process


WebsiteVisit website


CIS is a technology and services company that covers three business areas. We have over 20 years of experience and leadership in Customer Services and Management in Latin America and are based in Costa Rica, with offices in Mexico, Colombia and Ecuador. Our services set us apart in the structured execution of every step of management and in the focus on "changing the customer's experience" and generating incremental sales.

We also offer Human Resources Outsourcing Services (BPO) in different areas and are the regional representatives of MarketStar (specializing in Sales Management and Marketing Acceleration), an Omnicom Group enterprise.

Backed by our own Data Center (PCI-DSS certified), we can ensure business continuity and the confidentiality of the information we handle with absolute security. Moreover, this very structure allows us to offer virtualization and hosting services as a supplementary benefit.

CIS is part of the Garnier Group, comprising more than 50 Communication and Marketing companies and employing over 600 people in Latin America, with offices in Mexico, Central America, Peru, Colombia, Argentina, Ecuador and Panama.

Contact Center and Outsourcing Services:
• Customer Service Lines and 800-Lines
• Specialized Information and Technical Support Lines
• Event Confirmation Lines
• Hotel Service Lines
• Outgoing Telemarketing Campaigns
• Database Creation and Updating
• Telephone Surveys
• Telesales
• Integral Collection Management

CIS Cloud Services
• Virtualization
• Public and Private Cloud
• Information Backup and Recovery
• Monitoring
• Networking
• Email and Hosting
• Business Continuity

CIS Collocation
• Networks
• Monitoring
• Backup and Recovery
• Available space for your hardware

CIS Customer Interaction Systems
• Consulting and Implementation of Loyalty Solutions
• Implementation of Rocket Sales solution for sales force incentives
• Ecommerce platform
• Mass email campaign platform
• Multichannel digital campaign design platform
• SIMCO platform for similarity analysis and correlation
• RFM segmentation platform
• Cubes and OLAP tools platform

We are the best choice in the region Find out why