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CINDE New York

100 Park Avenue, 16th Floor
New York, NY 10017

CINDE Costa Rica

Plaza Roble Los Balcones, 4th Floor.
Escazu, San Jose, Costa Rica


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Services Sector

A mature business environment for

complex business processes

Home to the #1 Fortune 500 company
and more than 130 other success stories

Central Gate

Central Gate is your strategic platform for connecting with outsourcing vendors

With over 30 top local and multinational companies servicing over 100 clients, CINDE and PROCOMER lead this innovative community.

These companies offer A to Z business solutions, from setting up your entire operations in Costa Rica to providing a one-stop shop in ITO and BPO. Central Gate is your key ally. Creative conceptualisation, marketing strategies, online advertising, software design and engineering are just some of the processes being carried out by Central Gate members.

Robust functions such as treasury, back office, sales and marketing strategies, and talent management are also being served by our members from Costa Rica to the world.

Business Process


WebsiteVisit website


IBM Costa Rica is a service transformation center and a strategic outsourcing delivery center for IT business. We manage human resources services, shared services, customer service, finance and administration and we provide support for information technologies to our clients globally. IBM is looking for the best talented students and professionals who have clear customer service orientation, with a desire to develop a career within the global company, graduated professionals and students in multiple areas such as Information Technology, Engineering, Project Management, Business Administration, Finance, Accounting, Human Resources, Six Sigma or IT certified, among others. They must also manage a second language such as English, French and/or Portuguese. IBM Costa Rica webpage is and candidates need to apply online. Telephone: 2509-6000 or 2509-7000.


IBM has three business units (GPS, SO Delivery & GBS) and each one offers strategic outsourcing services. Global Process Services provides services in: Human Resources, Finance & Administration, Customer Relationship Management and Supply Chain Management. In Strategic Outsourcing Delivery the following competencies are available: SSO – Server Systems Operations, SM – Service Management, Cloud Services, DT&E – Delivery, Technology & Engineering, SRM – Security and Risk Management, IRM – Infrastructure Resource Management, EUS – End User Services, Engagement Services and Business Analytics. The following Centers of Excellence are planned for Costa Rica: SM – Service Management, DT&E – Delivery, Technology & Engineering, RFS – Request For Service, Storage, AHS – Application Hosting Services, Data Management, SPMS and Software Platform Management Services. Global Business Services provides services are: Remote Resource and Capacity Management, Project Staffing Professional (Remote R&CM PSP) and Operational Support Center.

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