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CINDE New York

100 Park Avenue, 16th Floor
New York, NY 10017

CINDE Costa Rica

Plaza Roble Los Balcones, 4th Floor.
Escazu, San Jose, Costa Rica


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My Profile

Services Sector

A mature business environment for

complex business processes

Home to the #1 Fortune 500 company
and more than 130 other success stories

Central Gate

Central Gate is your strategic platform for connecting with outsourcing vendors

With over 30 top local and multinational companies servicing over 100 clients, CINDE and PROCOMER lead this innovative community.

These companies offer A to Z business solutions, from setting up your entire operations in Costa Rica to providing a one-stop shop in ITO and BPO. Central Gate is your key ally. Creative conceptualisation, marketing strategies, online advertising, software design and engineering are just some of the processes being carried out by Central Gate members.

Robust functions such as treasury, back office, sales and marketing strategies, and talent management are also being served by our members from Costa Rica to the world.

Business Process

Dialog Direct

WebsiteVisit website


We help many of the best known brands connect and engage with their customers and prospects to attract more leads, generate more revenue, and improve the overall customer experience. We do this by creating relevant, personalized and ongoing dialogue throughout the entire B2B2C or B2C customer journey with our data, marketing and customer engagement competencies.

From data acquisition and predictive analytics, to multichannel direct marketing and fulfillment to customer service and sales support, our solutions are built to integrate together to positively impact and enhance every aspect of the business and consumer customer experience.

Dialog Direct is focused on customer engagement services that create remarkable experiences between brands and consumers.  By combining proprietary technology with a passionate, innovate culture; Dialog Direct enhances each state of the customer life-cycle from lead generation to fulfillment.  

With more than 5,700 employees across 16 locations, Dialog Direct is a single source partner to offer a full range of sales and support driven services from data-driven direct marketing, creative, multi-channel customer care, inside sales, order fulfillment and analytics to build lifelong customer relationships.  Visit for more information.


Highland Park, MI (Corporate)

San Jose, CR

14 0ther US Location

Employees: = 5,700


ISO 9001:2008

SSAE 16 compliant

GMP Compliant (Good Manufacturing Practices)

FDA compliant (Food and Drug Administration)

DEA compliant (Drug Enforcement Agency)

PCI Level 3 compliant – (Payment Card Industry)

HIPAA compliance

Certified COPC


INC. 500/5000 Fastest Growing Companies of the Year 

Top 50 Teleservices Agencies from Customer Interaction Solutions magazine 

Ernst and Young Entrepreneur of the Year 2009 winner

MVP Customer Interactions Solutions

National Customer Service Association Service Person of the Year Nominee 

Women in Business Award


Lead Generation/Qualification

We convert lower value leads into higher value prospects by placing calls on behalf of our clients to introduce products or services that are designed to enhance their business and/or personal life.

Customer Service

We provide responsive, accurate and consistent customer service to our clients’ customers using both integrated and custom-built technologies in order to drive optimal efficiency at a fair price. Our scalable, 24/7 customer service capabilities, free you from the risks and fi costs associated with managing your own call center.

End to End Sales/ Inside Sales

We optimize people, technology and processes to facilitate sales activity in response to customer inquiries.

Social Media Contact Center

The building blocks for customer intimacy start with setting the stage for the customer experience. We manage the customer experience by monitoring and responding to customer xed inquires via the social web.

Outbound Contact Services

We initiate contact with consumers to both share and gather information in concert with our client’s objectives.

Help Desk/Tech Support

We provide Tier 1 and Tier 2 Tech Support; offering trouble-shooting, ticket creation, escalation management and dispatching field technicians.

Customized Solutions

We are unique in the way that we listen to the needs of the customer to create a custom solution.

Order Fulfillment

Through our standard and e-commerce order fulfillment services we help businesses acquire more customers, increase sales volume, enhance their overall customer experience, increase customer loyalty and improve issue resolution. Includes end-to-end ecommerce management, integrated print on demand capability, web-based on demand content distribution and the use of business intelligence tools to reveal insights that enable process optimization.

Direct Marketing

Customize your marketing outreach by creating relevant, highly personalized communications for your business, consumer and employee audiences, and deliver it through a targeted, fully integrated multichannel approach.

We are the best choice in the region Find out why